Case Study: The Children’s Bereavement Centre achieves streamlined fundraising and donor management with Blackbaud eTapestry

The Children’s Bereavement Centre - Customer Case Study

The Children’s Bereavement Centre supports children aged 3–18 affected by bereavement, divorce or terminal illness and is funded by trusts, organisations and donations. As it looked to diversify income through community and corporate fundraising, staff found supporter information scattered across the organisation, making it hard to build a complete donor history and engage supporters consistently.

The Centre selected eTapestry with Blackbaud Consulting Services for a cost‑effective, user‑friendly solution. A two‑day consultancy guided data import and setup, making the transition smooth and empowering staff to start using the system immediately. Early results include time savings on routine tasks, improved continuity and donor records, greater capacity for marketing and engagement, and an expected return on investment within a couple of years.

The Children’s Bereavement Centre

Kate Baxter

Director of Services