Case Study: Berkshire Bank achieves 100% employee volunteer participation with Blackbaud

Taking CRA Efforts to New Heights with AngelPoints

Berkshire Bank, a Massachusetts-based regional bank with more than 2,000 employees and $3 million in annual grant funding, needed to scale its corporate social responsibility and employee engagement programs while measuring real community impact. Relying on an in-house database limited efficiencies, data integrity, and staff capacity to focus on strategy rather than administrative tasks.

By implementing Blackbaud solutions for employee giving, volunteering, and grantmaking—backed by responsive account support—the bank streamlined operations, improved data quality, and scaled its programs. The platform helped Berkshire achieve 100% employee volunteer participation, reach its one‑million‑people impact goal, boost retention and morale among volunteers, and demonstrate clear business value from its community investments.

Berkshire Bank

Gary Levante

Community Engagement Manager