Case Study: StarCare Specialty Healthcare System achieves 102% ROI and streamlined accounting with Blackbaud Financial Edge NXT

StarCare Specialty Healthcare System - Customer Case Study

StarCare Specialty Health System, a public-trust provider of services for people with intellectual and developmental disabilities, mental illness, and substance use disorders, faced a rigid, unsupported legacy accounting system that forced staff to produce financials outside the platform. As part of a broader technology refresh (including EMR and payroll), StarCare sought a cloud solution to avoid new on-premise hardware and to make financial data and reporting more accessible to frontline managers.

StarCare implemented Blackbaud Financial Edge NXT for its web-based accessibility, simple UI, and cloud deployment, and used the project to restructure its chart of accounts and streamline month-end processes. The change reduced IT support needs, sped audit preparation and account reconciliations, improved manager access to cost and reporting data, and lowered staffing and hardware costs. Financially, the project delivered a 102% annual ROI with a 9.6‑month payback, producing positive net cash flows and growing cumulative benefits over three years.

StarCare Specialty Healthcare System