Case Study: St Wilfrid’s Hospice cuts fees by 50% and boosts online donations with Blackbaud

St Wilfrid’s Hospice - Customer Case Study

St Wilfrid’s Hospice is an independent charity caring for its local community since 1987, supporting over 230 patients at any one time. With only 13% of its £6.7m annual running costs met by the NHS and a £5.8m shortfall funded locally, the hospice needed to streamline fundraising and event administration after struggling with time‑consuming manual data entry, fragmented email marketing, and unreliable income reconciliation.

By adopting Blackbaud Merchant Services and Blackbaud Online Express, fully integrated with Raiser’s Edge, the hospice automated event registrations, online donations and supporter communications. The new solution delivered immediate benefits — more than 400 Colour Run sign‑ups in two weeks, roughly 50% lower fees, an increase in donations over £1,000, faster, accurate reconciliation and significant time savings for staff, allowing better donor engagement and more focus on services.

St Wilfrid’s Hospice

Marcia Nguyen

Database Administrator