Case Study: St Ann's Hospice achieves streamlined fundraising and major time savings with Blackbaud Raiser’s Edge NXT

St Ann's Hospice - Customer Case Study

St Ann’s Hospice is a Greater Manchester charity providing end‑of‑life and community care from three sites and through Hospice@Home teams. Facing the constant need to raise around $34,000 a day and relying on manual spreadsheets and weekly JustGiving downloads, the fundraising team struggled with time‑consuming data imports, inconsistent coding and difficulties coordinating remote work during COVID‑19.

By becoming a Blackbaud test partner and adopting the JustGiving integration for Raiser’s Edge NXT, St Ann’s automated real‑time donation and fundraiser feeds into their CRM. The integration cut manual admin, improved internal communications and coding accuracy, enabled secure remote working and faster phone donations, and is now supporting larger virtual events (like a virtual Midnight Walk) with significantly reduced operational overhead.

St Ann's Hospice

Abi Hallas

Fundraising Support Coordinator