Case Study: Senior Services for South Sound achieves time and cost savings with Blackbaud eTapestry and AddressFinder

Senior Services for South Sound Saves Time and Money with eTapestry and AddressFinder

Senior Services for South Sound is a nonprofit (est. 1973) that provides adult daycare, case management, nutrition, transportation and other services to help seniors remain independent. Rapid growth—thousands of members, hundreds of volunteers and multiple income streams—left constituent data scattered across databases and spreadsheets, making it hard to track donor histories, trends or manage duplicate records. The organization needed a single system to consolidate data and eliminate process inefficiencies.

They implemented eTapestry Pro and AddressFinder and hired a database manager to streamline data entry and reporting. The centralized system and dashboard reporting made tracking and comparisons simple, while AddressFinder automated address updates—cutting time spent fixing bad addresses by 75% and saving about $1,000 on a recent mailing. In three years the database grew from 3,000 to 10,000 records, saving staff time and postage and freeing resources for the organization’s mission.

Senior Services for South Sound

Karen Charnes

Database Management