Case Study: Greenwood College School achieves a unified self-serve school experience with Blackbaud

School Launches Successful Self-Serve System Driven by Integrated Blackbaud Solutions

Greenwood College School, an independent Grade 7–12 school in Toronto, needed a more unified way to manage student, family, and school data. Before working with Blackbaud, its systems were siloed, causing inefficiencies, inconsistent records, and a fragmented experience for parents and staff who had to use multiple portals to access information.

Blackbaud implemented its Total School Solution and Blackbaud Billing Management, integrating admissions, academics, finance, and family services into one connected platform. The result was better data consistency and communication, plus a single self-serve portal that helped cut help desk support requests by 80%. Parents can now view billing, grades, schedules, and other key information in one place.

Greenwood College School

Jonathan Tepper

Executive Director of Information & Learning Technology