Case Study: RISD Museum achieves streamlined operations and stronger audience engagement with Blackbaud Altru

RISD Museum - Customer Case Study

The RISD Museum, a dynamic cultural institution that connects visual arts with broader creative practice, faced fragmented data and time-consuming administrative work—information was scattered across three separate systems plus documents and spreadsheets—so the team sought an all-in-one solution to streamline operations and refocus staff on mission-critical tasks.

The Museum implemented Altru (and Blackbaud Merchant Services) to consolidate its database and workflows across visitor services, education, and development. The result: faster access to calendar and constituent histories, improved planning and programming, stronger relationships with members, visitors, and donors, and ongoing efforts to clean and enrich data for targeted communications and a better visitor experience.

RISD Museum

Tammie Worthington-Witczak

Associate Director of Development