Case Study: Rady Children’s Hospital Foundation boosts online fundraising and streamlines payment reconciliation with Blackbaud

Rady Children’s Hospital Foundation - Customer Case Study

Rady Children’s Hospital–San Diego, the sixth largest children’s hospital in the U.S. serving more than 192,000 children annually, relied heavily on online donations and fundraising but faced major operational hurdles: a discontinued in-house donor platform, limited server capacity, monthly eight‑hour EFT batch processing, and time-consuming, error-prone credit card reconciliation that required complex color‑coded spreadsheets.

The hospital moved to Blackbaud’s hosted Raiser’s Edge, Blackbaud Merchant Services, MobilePay, NetCommunity, and TeamRaiser, streamlining payments and donor management. As a result they saved an estimated 25–30 administrative hours per month, can run EFT batches daily, grew online transactions from 4,000 to over 9,000 (now >30% of total giving), and eliminated reconciliation confusion with clearer reporting and predictable deposits.

Rady Children’s Hospital Foundation

Shelly McMorrow

Director of Donor Services