Case Study: Colgate University achieves a 300% increase in user adoption and streamlined fundraising with Blackbaud Raiser’s Edge NXT

Preparing for a Strong Future of Fundraising at Colgate University

Colgate University, a residential liberal arts college, had outgrown its legacy CRM, which limited donor engagement, reporting, and cross‑campus data sharing. The university needed a modern, scalable system and a smooth implementation that would secure buy‑in from advancement, IT, and other campus stakeholders.

Colgate implemented Blackbaud Raiser’s Edge NXT with a cross‑functional committee, collaborative data mapping, and focused change management and training, retiring the old system to drive adoption. The result: mobile, real‑time donor data and 360° constituent views, a 300% increase in field user adoption, faster self‑service reporting, improved stewardship and analytics, and a more connected campus ready to expand use of the platform.

Colgate University

Bridget Gaudreau

Senior Systems Analyst and Programmer