Case Study: Neighborhood Healthcare achieves more time for fundraising with Blackbaud eTapestry training

Neighborhood Healthcare - Customer Case Study

Neighborhood Healthcare is a California community health center serving low‑income residents of San Diego and Riverside counties, providing primary care and keeping patients out of the ER. Despite using Blackbaud’s eTapestry fundraising software, staff were underutilizing key features and spending hundreds of hours on manual data entry, reporting, and gift processing.

The organization purchased Blackbaud University’s Learn Everything training—including virtual instructor‑led classes—which taught staff to clean and import Excel data, run reports, and automate workflows. As a result, team members reclaimed time previously spent on data entry, improved donor engagement and thank‑you speed, and focused more on fundraising to directly support patient services.

Neighborhood Healthcare

Amber Berkey

Operations Assistant