Case Study: Lowcountry Food Bank achieves 53.5% donor growth and rapid COVID-19 response with Blackbaud Raiser's Edge NXT

Lowcountry Food Bank Sees ‘Exhilarating’ Support

Lowcountry Food Bank serves South Carolina’s 10 coastal counties across a 9,000‑square‑mile area, partnering with agencies and schools to feed vulnerable residents. When COVID‑19 struck, the organization faced a surge in need—about 70,000 more food‑insecure people—creating an urgent need for scalable fundraising, donation tracking, and rapid supporter communications.

By using Blackbaud Raiser’s Edge NXT and other Blackbaud cloud tools, the food bank centralized donor and in‑kind tracking (including donations from 200 grocery managers), enabled recurring gifts and shareable donation links, and used web dashboards to deliver weekly updates. The results were significant: donors increased 53.5% and average gifts doubled in 2020, while staff gained time‑saving visibility to report outcomes and sustain an effective pandemic response.

Lowcountry Food Bank

Brenda Shaw

Chief Development Officer