Case Study: Kohl Children’s Museum achieves streamlined staff onboarding and improved retention with Blackbaud Altru and Blackbaud University

Kohl Children’s Museum - Customer Case Study

Kohl Children’s Museum of Greater Chicago, a hands-on museum for children up to age eight, adopted Blackbaud’s Altru to modernize operations but faced the challenge of ensuring consistent staff proficiency amid frequent turnover and a complex new system. Leadership wanted a scalable way to train all employees so the museum could use Altru to its full potential from day one.

The museum purchased a multiyear Blackbaud University Learn Everything subscription and incorporated classes into onboarding and ongoing training. Virtual instructor-led courses and targeted learning paths helped staff and leadership quickly apply Altru, improved system setup during implementation, boosted staff engagement and retention, and delivered a clear return on investment while positioning the museum for continued growth.

Kohl Children’s Museum

Bill Sanders

Chief Financial Officer