Case Study: Kairos achieves faster, more efficient operations and streamlined processes with Blackbaud University training and Raiser’s Edge NXT (Blackbaud)

Kairos Moves Faster with Blackbaud University Training

Kairos is an Oregon nonprofit that provides intensive mental‑health services to youth, young adults, and families. After using Blackbaud Raiser’s Edge for years, the team faced inefficient processes and ineffective, content‑heavy training that left staff self‑teaching — especially as they prepared to upgrade to Raiser’s Edge NXT and Financial Edge NXT.

Kairos adopted Blackbaud University’s concise, topic‑focused curriculum, targeted virtual classes, on‑demand content, and certification tracks through the Learn Everything subscription. Staff quickly implemented new skills, streamlined workflows, retrieved data faster, improved workplace culture, and earned certifications that validated expertise and unlocked pay‑raise eligibility.

Kairos

Mary Lynne DeRocher

Development Director