Case Study: Jewish Family Service of San Diego achieves smarter, data-driven decisions and faster staff onboarding with Blackbaud University (Blackbaud)

Jewish Family Service of San Diego - Customer Case Study

Jewish Family Service of San Diego, a century-old nonprofit that helps individuals and families in times of need, sought to improve operations after adding Raiser’s Edge and Financial Edge to its existing Luminate Online tools. The organization needed efficient staff training and quicker onboarding so employees could spend less time wrestling with software and more time advancing the mission.

By subscribing to Blackbaud University, staff completed regional classes, expert webinars and virtual courses that led to certifications and a structured training curriculum. Advancement services specialist Crystal Chouinard became a power user, rolled out best practices across finance and marketing, improved email segmentation, and implemented donor-level budget tracking and scenario planning—enabling faster onboarding and smarter, data-driven budgeting and planning.

Jewish Family Service of San Diego

Crystal Chouinard

Advancement Services Specialist