Case Study: Islamic Relief achieves real-time donation processing and £8,000 annual postage savings with Blackbaud

Islamic Relief - Customer Case Study

Islamic Relief is a UK‑based international relief charity founded in 1984 that raises funds through shops, phone, email and text campaigns to support disaster response and development work. The organisation struggled with payment reconciliation and slow, disjointed telephone giving processes that impeded donor tracking and call‑handler efficiency.

Islamic Relief implemented Blackbaud NetCommunity integrated with Raiser’s Edge, Blackbaud Merchant Services and the SmartTELETHON phone plug‑in to process payments in real time. The integrated solution streamlined workflows, enabled instant payment validation and emailed receipts, increased daily call capacity, improved donor experience and delivered tangible savings (including about £8,000 a year in postage), boosting fundraising potential.

Islamic Relief

Shaheryar Ullah

Database Officer