Case Study: Reliant Mission grows donor giving and deepens relationships with Blackbaud

How software supports Reliant Mission's relationship-driven approach to ministry

Reliant Mission, founded to mobilize missionaries in partnership with local churches, supports roughly 800 field staff across 97 U.S. cities and 19 countries. The organization faced the challenge of managing complex giving logistics and helping a large constituency of often young fundraisers build durable, relationship-driven support while lacking centralized donor insight and consistent training.

By using Blackbaud CRM, Financial Edge and related services, Reliant centralized donor data, automated gift processing, and freed fundraisers to focus on personalized stewardship instead of transactions. The result: giving to missionaries rose from $21M in 2014 to $40.9M in 2020 (a 13.6% increase in 2020), with staff able to deliver timely, individualized care at scale.

Reliant Mission

Matt Elkins

Program Director