Case Study: Dayton Art Institute achieves streamlined operations and real-time, data-driven growth with Blackbaud Altru

How Dayton Art Institute elevated the user experience for staff, guests, and members

Dayton Art Institute, a century‑old museum with a 27,000‑piece collection, faced fragmented technology across marketing, ticketing, membership, fundraising, and finance as it grew. Leadership sought a single, dependable platform to unify operations, improve data access, and better serve members and visitors.

The museum implemented Blackbaud Altru integrated with Blackbaud Financial Edge NXT, Merchant Services, and predictive modeling, giving teams real‑time data, streamlined guest check‑in and ticketing, and stronger membership analytics. The change improved staff communication and visitor experience—supporting roughly 20,000 annual guests and nearly 5,000 members—and yielded measurable gains, including 200 new memberships within the first year.

Dayton Art Institute

Kim Spurgeon

Chief Financial Officer