Case Study: China Outreach Ministries achieves centralized donation management and stronger donor relationships with Blackbaud

How COM gained new tools and more time to build relationships.

China Outreach Ministries, a 50+-year nonprofit that reaches Chinese students and scholars across more than 55 U.S. campuses, had outgrown a decade-old financial system that required manual monthly exports and prevented timely donor engagement. The limitations hindered campus missionaries’ ability to build relationships and kept staff from focusing on their core ministry.

COM implemented Blackbaud Raiser’s Edge NXT and Financial Edge NXT, giving central offices accurate fund accounting while campus missionaries access a unified donor view, add notes and follow-up actions, and use personalized dashboards with role-based security. The cloud solution simplified reporting and training, improved accuracy and compliance, strengthened donor relationships, and freed staff to concentrate on outreach.

China Outreach Ministries

Kirk Zuercher

Director of Development