Case Study: Good Shepherd Venture Centre achieves 35% increase in online giving with Blackbaud Raiser’s Edge NXT (Blackbaud)

Good Shepherd Venture Centre - Customer Case Study

Good Shepherd is the largest provider of human and social services in the Greater Hamilton, Ontario area, delivering food, shelter, housing, mental-health support and other programs free of charge. When Chief Development Officer Cathy Wellwood took on fundraising leadership, she set goals to expand the donor base, increase individual gift sizes and grow the number of major gifts of $1,000 or more — all while reaching younger donors and safely leveraging volunteers in a low-population area.

Good Shepherd implemented Blackbaud Raiser’s Edge NXT, Blackbaud Online Express and Blackbaud Merchant Services to segment donors, make targeted asks, restrict volunteer access by role, and consolidate gift processing. The integrated solution eliminated double data entry, cut IT overhead, and boosted online giving by 35%, enabling better donor engagement, time and cost savings, and achievement of the organization’s fundraising goals.

Good Shepherd Venture Centre

Cathy Wellwood

Chief Development Officer