Case Study: Girl Scouts of the USA achieves streamlined operations and stronger fundraising with Blackbaud

Girl Scouts of the USA Brand - Customer Case Study

Since 1990 Blackbaud has partnered with Girl Scouts of the USA to help dozens of local councils manage and streamline operations across fundraising, donor stewardship, online marketing, payments and accounting. Councils of varying sizes needed scalable, integrated technology and support to unify donor data, improve fundraising performance, and simplify finance and online engagement.

Blackbaud delivered a tailored suite—eTapestry and Raiser’s Edge NXT for CRM, TeamRaiser and everydayhero for peer‑to‑peer, Luminate Online for larger organizations, Financial Edge for accounting, plus analytics, payments and data services—configured by organization size. Today dozens of councils use these tools (e.g., 56 use CRM, 58 use online marketing, 27 use data services), reporting improved donor insight, better stewardship, measurable fundraising ROI (including immediate returns from wealth screening), and a 25‑plus year successful partnership.

Girl Scouts of the USA Brand

Dominique Fernandez

Philanthropy Coordinator