Case Study: Denver Rescue Mission recaptures recurring gift revenue and automates donor payments with Blackbaud

Denver Rescue Mission - Customer Case Study

Denver Rescue Mission, a 125‑year nonprofit with multiple sites serving people experiencing homelessness in Denver, faced growing demands on a small development team: they needed better visibility into donor communications, stronger fraud protection, and a way to keep sustaining donors’ payment information current without time‑consuming manual outreach.

By deploying Blackbaud Luminate Online for email marketing and reporting, Blackbaud Merchant Services with premium Fraud Management, and Credit Card Updater (plus autoresponder outreach and staff training), the Mission automated payment updates and donor follow‑up, stopped a persistent fraud attack, and saved staff time. Outcomes include 500+ cards successfully updated, roughly 5% of recurring gift revenue recaptured over two years, and more than $970,000 in one‑time and recurring sustainer gifts last fiscal year.

Denver Rescue Mission

MichaelAnn Pineda

Development Database Administrator