Case Study: Crohn's and Colitis Foundation of America achieves streamlined, data-driven supporter engagement with Blackbaud

Crohn’s and Colitis Foundation of America - Customer Case Study

The Crohn’s & Colitis Foundation, serving over 2 million constituents through 39 chapters, works to find cures for Crohn’s disease and ulcerative colitis and to improve patients’ lives. With more than 100 Take Steps events nationwide and a large, decentralized supporter base, the foundation needed better data, reporting, and payment reliability to engage constituents, raise awareness, and protect recurring revenue—especially during major changes like a full rebrand.

Partnering with Blackbaud, the foundation deployed analytics, marketing and fundraising tools, Blackbaud Managed Services, and the Credit Card Updater to consolidate 100+ event reports into a single real-time summary, clean and integrate chapter data, automate constituent journeys, and refresh expiring payment details. The outcome was clearer insight into supporter behavior, streamlined weekly reporting for organizers, fewer interrupted sustaining gifts, and smoother technology transitions that boosted fundraising and awareness.

Crohn’s and Colitis Foundation of America

Jack Matarasso

Vice President of Digital Marketing