Case Study: Children’s Therapy Center achieves streamlined fundraising and greater staff efficiency with Blackbaud Raiser’s Edge NXT and Luminate Online

Children’s Therapy Center - Customer Case Study

Children’s Therapy Center is a Washington-based nonprofit that provides physical, occupational, and speech therapy to more than 3,000 children annually. When Development Director Sarah Allen took over, the small development team was hampered by disconnected systems, heavy Excel reliance, no reliable tracking of touchpoints, and time-consuming manual gift and communication processes—leaving fundraising skewed toward events and online giving at only about 8% of revenue.

The organization implemented Blackbaud Raiser’s Edge NXT and Luminate Online (with Target Analytics), streamlining gift entry, integrating email and CRM workflows, and eliminating repetitive manual tasks. The solution improved staff efficiency, enabled segmented, multi-touch campaigns (including a 5–7 touch year-end plan), strengthened donor communications and tracking, and created clear opportunities to grow online fundraising, acquisition, and retention.

Children’s Therapy Center

Sarah Allen

Development Director