Case Study: National Healthcare System achieves improved patient and visitor information and regional rollout readiness with Black Box Network Services' iCOMPEL digital signage

National Healthcare System - Customer Case Study

National Healthcare System, a large not-for-profit health plan serving more than 8.7 million members, faced a dated patient and visitor information setup that used continuous slide loops on waiting-room TVs and needed a better, scalable solution to support a regional rollout. After evaluating multiple platforms, the organization selected Black Box Network Services’ iCOMPEL digital signage system.

Black Box Network Services implemented an iCOMPEL pilot with eight units across different waiting areas, supported content governance via a steering committee, and provided 24/7 free technical support during setup. The system delivered clearer, more engaging information (including slides and relaxation videos), received positive feedback from patients and staff, and has prompted plans for a standardized, region-wide rollout with customizable zones—improving the customer’s visitor and patient information system.