Case Study: Healthcare Providers cuts costs and frees IT staff with Black Box Network Services

Metro Healthcare System Cuts Costs, Frees IT Staff to Focus on Strategic Projects

Healthcare Providers, a nonprofit metro healthcare system, faced rising pressure to cut operating costs while supporting patient care across four hospitals, 20+ clinics, and a large legacy communications environment. Its IT team was stretched thin managing 40 separate TDM and IP PBX phone systems from multiple vendors, many nearing end-of-life, while also handling rapid clinic expansion and limited reimbursement growth. Black Box Network Services was brought in to help.

Black Box Network Services implemented staff augmentation to run and support the provider’s telecommunications operations end to end, including change control, provisioning, task management, and carrier coordination, while also providing a customer web portal for 24x7 visibility into trouble tickets, orders, and reporting. This freed the IT staff to focus on strategic initiatives like future architecture design and improving clinician efficiency, and the healthcare system expects to save hundreds of thousands of dollars annually to reinvest in patient care.