Case Study: Large Manufacturing Company achieves rapid fiber-fault detection and restored network performance with Black Box Network Services' F3X Fiber Fault Finder

Large Manufacturing Company - Customer Case Study

Large Manufacturing Company was suffering slow connection speeds and intermittent network failures between two campus buildings caused by a fiber fault in an aerial run of more than 300 meters (984 feet). After exhaustive equipment troubleshooting found no issues, the customer engaged Black Box Network Services, which supplied the F3X Fiber Fault Finder Gun (with aerial filter and scope accessory) to locate the problem.

Technicians from Black Box Network Services used the F3X to scan the aerial fiber from the ground, quickly detecting a light leak where the cable rubbed against a conduit and the jacket had worn away. The fiber was replaced, service was restored, critical business functions returned to normal, and the approach avoided lift-rental delays and extra expense by enabling rapid, daytime fault location.