Case Study: Large Financial Services Company achieves boosted sales productivity, faster branch openings and millions in savings with Black Box Network Services

Large Financial Services Company Boosts Sales Productivity and Speeds Branch Openings While Saving Millions

Large Financial Services Company, a national insurance and annuities seller with thousands of agents working from 300+ branch locations, faced an aging telecommunications infrastructure that prevented CRM integration, slowed branch openings, and drove rising operating and capital costs. Black Box Network Services was engaged to address these challenges by designing and delivering a private, cloud-based unified communications managed service that Black Box would own and operate.

Black Box Network Services consolidated telecom at 300+ sites into a private UC cloud with MPLS and SIP-trunking, guaranteed 100% business-hour uptime, enabled 30-day branch provisioning, and provided ITIL-based managed services plus a single point of contact and consolidated TEM billing. The program paid for itself immediately: long-distance rates fell 50%, T1/network savings added ~20%, branch-related savings totaled about $3M and $400K in capital avoidance from eliminated desktop phones, toll-free/long-distance changes save ~$1M/year, a $900K/year licensing cost was avoidable, billing errors dropped ~20%, and agent productivity (click-to-call/CRM integration) can drive up to 35% more appointments and millions in incremental premium revenue annually.