Case Study: Helsingør Municipality delivers faster remote IT support with Black Box Emerald KVM-over-IP

Helsingør Municipality cuts school IT travel up to 12 miles each way with Black Box Network Services

Helsingør Municipality, a group of 17 middle schools in Denmark, faced a challenge providing efficient IT support across its dispersed schools. The centralized IT department's traditional method of scheduled on-site visits was inefficient, costly due to travel, and failed to provide immediate help when technical issues arose. To address this, they turned to Black Box Network Services and implemented its Emerald KVM-over-IP technology to enable a new remote support model.

The solution from Black Box involved building a dedicated support booth equipped with the Emerald platform at the schools. This allowed students to connect their devices directly for immediate, secure remote troubleshooting by IT staff over the school's dedicated fiber network. The results included drastically reduced wait times for students, who now receive help on-demand. The IT department significantly cut travel time and costs, and the model proved so successful it is being demonstrated to other communities.

Helsingør Municipality