Case Study: a European Police Department boosts control center efficiency with Black Box KVM Matrix Switching

European Police Department streamlines 400 daily emergency calls with Black Box

A major european police department, consisting of 15 stations, faced a challenge in its main control center efficiently monitoring over 1000 daily emergency and non-emergency calls. The department partnered with Black Box to implement a video wall and a proprietary KVM solution to help prioritize calls, share information, and improve reaction times.

Black Box implemented a solution featuring an NEC video wall and a DKM FX KVM Matrix with a remote control touch panel. This system provided flexible switching of video signals and allowed staff to prioritize calls by color and sound, saving time on systematic duties and enabling a more effective response to public safety disturbances. The successful results led the police department to roll out Black Box's solution to its other stations.