Case Study: a major home improvement retailer reduces losses by $1B with Black Box Network Services' 4K camera upgrade

a major home improvement retailer cuts losses by $1B with Black Box Network Services

The customer, a major home improvement retailer, faced challenges with inefficient manual price updates and significant losses from theft due to outdated analog security cameras. To improve associate efficiency and enhance loss prevention, they partnered with vendor Black Box Network Services for a comprehensive technology upgrade.

Black Box implemented a system-wide rollout of electronic shelf labels and upgraded the CCTV systems to IP-based 4K cameras. The solution provided instantaneous price updates and delivered crystal-clear video with facial recognition capabilities. As a result, Black Box helped the retailer save an estimated $1 billion in losses over three years while greatly improving operational efficiency and security.