Case Study: Gjovik Ford boosts mobile service and recall completion with BizzyCar

BizzyCar and Gjovik Ford — Unlocking New Opportunities and Optimizing Mobile Service

Gjovik Ford faced the challenge of the automotive industry's passive recall process, which relied on customers to schedule appointments. They sought to take control of recall completions to increase customer satisfaction. They partnered with vendor BizzyCar and its suite of products to address this.

BizzyCar’s platform provided a modern, proactive approach for identifying and scheduling recall services. The solution enabled Gjovik Ford to complete 345 recalls, service over 300 vehicles, and generate 85% of its mobile service appointments in the field. This significantly mitigated liability, increased customer re-engagement, and allowed the dealership to conquest 10 new service areas.

Gjovik Ford

Christine Ryner

Mobile Service Coordinator & Warranty Administrator