Case Study: Edison Energia boosts process visibility and collaboration with Bizzdesign Hopex

Edison Energia maps 200 employees with Bizzdesign to boost process visibility

Edison Energia, an Italian energy provider, faced challenges in managing frequent organizational changes, establishing an efficient process mapping program, and creating a process-oriented culture. To design an efficient, end-to-end customer experience and gain better visibility, they turned to the vendor Bizzdesign and implemented the Bizzdesign Hopex platform for business process analysis.

The solution from Bizzdesign provided a shared information repository, which allowed Edison Energia to quickly incorporate organizational changes and support the development of new projects. The implementation of Bizzdesign Hopex resulted in increased visibility and collaboration, enabling the company to trace all process components, share information with internal stakeholders via an online portal, and generate reports according to business needs like KPIs and risks.

Edison Energia