Case Study: Crédit Agricole Cards & Payments builds a customer-centric process repository with Bizzdesign Hopex

Crédit Agricole Cards & Payments builds a process repository for 79 million SWIFT messages with Bizzdesign

Crédit Agricole Cards & Payments (CACP) faced challenges due to a changing compliance environment, new payment options like SEPA, and its transition to a new company structure. To support its transformation and define a clear product and service offering for external banking institutions, CACP needed to identify and better understand its related business processes. They partnered with vendor Bizzdesign, using the Bizzdesign Hopex Platform and its Business Process Analysis solution.

The solution implemented by Bizzdesign was the creation of a central repository of business processes, which became the single source of truth for the organization. This enabled optimized, customer-centric processes and provided a shared view for stakeholders, particularly marketing, to define and upgrade the new offering. The measurable impacts included handling €8.6 billion in financial transactions per year and 79 million SWIFT messages, demonstrating the scale of their optimized operations. Bizzdesign's tool also proved valuable for training new employees and providers.

Crédit Agricole Cards & Payments