Case Study: Nippon Gases achieves fewer support requests with BizTalk360

Nippon Gases - Customer Case Study

Nippon Gases, a major European industrial and medical gases company, needed a better way to manage its BizTalk Server environment after dealing with missing data, lack of alerts, port failures, and throttling issues. Their manual scripting, monitoring, and alerting process was time-consuming and error-prone, especially with a production server running around 30 applications. They turned to BizTalk360 for BizTalk Server monitoring and management.

BizTalk360 helped Nippon Gases centralize alerts, send them to the right people automatically, and proactively reduce support requests. It also automated restarting of receive locations, send ports, and instances, resolving many issues without manual intervention. As a result, interfaces became more stable, teams could respond faster to incidents, and support requests dropped significantly, delivering measurable operational improvement for Nippon Gases with BizTalk360.

Nippon Gases