Case Study: Mitie achieves reduced P1/P2 incidents and better critical service with BizTalk360

Mitie - Customer Case Study

Mitie Shared Services was managing a complex BizTalk Server environment with 7 servers, but had no dedicated monitoring tool and had to depend on manual checks and custom scripts. This made proactive issue detection difficult, limited visibility into system performance, and contributed to downtime, higher troubleshooting effort, and inefficiency. BizTalk360 was chosen to provide a better way to monitor and manage the platform.

BizTalk360 implemented a centralized monitoring and management solution with an easy onboarding experience, real-time insights, and proactive alerts for the BizTalk environment. According to the case study, this helped Mitie reduce P1/P2 incidents, improve service for business-critical functions, and achieve no reported P1/P2 incidents in the last year.

Mitie