Case Study: Microsoft Corporation achieves centralized 360° monitoring and proactive auto‑healing for 16 BizTalk Server groups (250M messages/month) with BizTalk360

Microsoft Supply Chain team is monitoring 16 BizTalk Server groups that handle over 250 million messages per month via BizTalk 360

Microsoft’s Supply Chain Business Technologies (SCBT) manages global supply chain operations for products like Surface and Xbox, operating across 6 centres with 16 BizTalk Server groups that handle over 250 million messages per month (including 30 million B2B transactions). Their hybrid BizTalk/Azure integration required centralized, reliable monitoring because System Center Operations Manager and home‑grown tools produced noisy, non‑actionable alerts, missed “non‑events” (silent failures), and forced the team to spend hours compiling status reports.

SCBT implemented BizTalk360 to gain focused BizTalk monitoring and management—centralized visibility across all 16 hubs, data‑monitoring for non‑events, clear actionable alerts, and auto‑healing. The outcome was automated health reports to leadership twice daily, elimination of routine manual reporting, faster detection and resolution of issues, and near‑100% monitoring coverage from a single console, improving operational confidence and uptime.

Microsoft Corporation

Anil Kongari

Senior Service Engineer