Case Study: ENI Gas & Power achieves faster issue resolution with BizTalk360

ENI Gas & Power - Customer Case Study

ENI Gas & Power, an integrated energy company operating across 69 countries, needed better visibility and faster response for its BizTalk Server environment. With more than 100 applications and integrations running, the team lacked alerts and notifications when failures occurred, had no complete overview of the environment, and struggled to keep knowledge base guidance up to date. BizTalk360 was introduced to support their BizTalk Server monitoring and management needs.

BizTalk360 implemented comprehensive monitoring, alerting, and management capabilities for ENI Gas & Power, including timely email notifications, easier handling of suspended messages, custom queries, and maintenance mode for planned updates. The team was able to restart BizTalk artifacts faster without manual logins, improving operational efficiency and helping resolve incidents more quickly. As a result, ENI Gas & Power gained better insight into application issues, responded faster to problems, and reported a clear time-saving and productivity impact with BizTalk360.

ENI Gas & Power

Koen Hemels

Technical Partner Manager