Case Study: Charles River achieves less manual intervention and stronger BizTalk Server monitoring with BizTalk360

Charles River - Customer Case Study

Charles River Laboratories, a long-established American pharmaceutical company, struggled with constant disabling of BizTalk artifacts and hosts across a complex environment with 32 applications. This created frequent manual intervention to turn services back on, and they needed reliable email alerts to keep the business running. Charles River chose BizTalk360 for BizTalk Server monitoring and management, including Auto Correct and mail alert features.

BizTalk360 helped Charles River reduce manual work by automatically correcting state-based artifacts, hosts, and host instances, while also providing timely alerts for issues in the BizTalk environment. The solution improved monitoring across artifacts, hosts, disks, CPU, memory, SQL jobs, and Logic Apps, and the customer reported that BizTalk360 saved them from repeated manual intervention and was beneficial both operationally and personally.

Charles River