Case Study: nLIGHT achieves faster failure detection and streamlined field service with BiznusSoft Field Service Solution

nLIGHT, Inc. Optimizes Operations with Cloud-Based Field Service

nLIGHT, a leading provider of high‑power semiconductor and fiber lasers, was managing customer service largely with Microsoft Word and manual spreadsheets and needed a more customizable, efficient system. They selected BiznusSoft and its Field Service Solution to replace those manual tools and support tailored implementation.

BiznusSoft implemented the BiznusSoft Field Service Solution, moving nLIGHT’s information into a true database for expedient, accurate data entry and simpler data management. As a result, nLIGHT can more easily track service and product performance, identify and address hardware failures and application issues quickly, and benefit from BiznusSoft’s responsive technical support and high customer satisfaction.

nLIGHT

Ron Stevens

Director of Global Customer Service