Case Study: Industrial Training International achieves paperless, streamlined field service with BiznusSoft Field Service

Ideas Brought to Fruition at ITI with BiznusSoft Field Service & HR Solutions

Industrial Training International (ITI), a 30‑plus‑year leader in crane operator training, needed a scalable, customized and affordable alternative to managing operations in paper and Excel spreadsheets. After evaluating options, ITI selected BiznusSoft and its BiznusSoft Field Service solution to centralize documents, work orders and operational workflows.

BiznusSoft implemented a unified Field Service platform with a drag‑and‑drop dispatch tied to trainer availability and location, a mobile solution for payments, digital signatures and real‑time work‑order updates, plus an applicant tracking module for recruitment and onboarding. The result: paper and spreadsheets were eliminated, ITI gained a single view of quotes, work orders and accounts, dispatch and field updates were streamlined, and recruitment tracking became far more efficient thanks to BiznusSoft.

Industrial Training International

Christina Lanham

Manager, E-Learning and Digital Services