Case Study: Facilitec West achieves 95% FedEx reduction and instant digital work-order reporting with BiznusSoft

Facilitec West - Customer Case Study

Facilitec West, the leading provider of Kitchen Exhaust Cleaning and Rooftop Grease Containment products in California, Arizona and Nevada, faced a slow, paper-heavy work order process: monthly paper orders, FedExing completed paperwork and camera chips to corporate, and a staff member spending 20–25 hours weekly scanning and uploading images. A management consulting firm recommended BiznusSoft and its BiznusSoft Field Service and HR application to streamline operations.

BiznusSoft implemented its Field Service solution so technicians can photograph each step with their phones, attach images to work orders, submit for validation, and notify customers with a detailed report at the click of a button. The BiznusSoft deployment eliminated 95% of FedEx use, removed the need to buy digital cameras and picture chips, cut paper handling and manual scanning, and helped Facilitec West meet customer expectations more quickly while staying ahead of competitors.

Facilitec West

Tony Stavros

President