Case Study: Duffield Aquatics achieves streamlined field service operations and cost savings with BiznusSoft

Duffield Aquatics - Customer Case Study

Duffield Aquatics, a 40‑year provider of commercial and institutional pool services in the Southeast, faced inefficiencies in scheduling, work orders and reporting despite using QuoteWerks (integrated with Salesforce and QuickBooks) for quotations and invoicing. Paying for expensive sales automation licenses that didn’t address field service needs, Duffield sought a quick-to-implement cloud-based solution — engaging BiznusSoft to close the gap and optimize service operations.

BiznusSoft deployed Field Service work order management and scheduling modules using its SMART project management approach, added Field Service reporting, and integrated the solution with QuickBooks. The implementation saved on software costs, didn’t disrupt daily operations, improved decision-making with measurable metrics, and helped Duffield Aquatics optimize field service processes to support faster growth.

Duffield Aquatics

Alison Youngblood

Vice President