Case Study: Watco Companies reduces employee turnover by 7% and saves $3M with BizLibrary

Watco Companies - Customer Case Study

Watco Companies, a privately owned transportation and logistics services provider based in Pittsburg, KS, needed to strengthen its customer-focused culture amid intense industry competition. The company faced high employee turnover, gaps in manager/supervisor training, weak customer service, and deficiencies in both technical and soft skills.

In 2015 Watco partnered with BizLibrary to launch Watco U Online using the BizLibrary LMS and content. Launched with fewer than 25 users, the program grew to 490 participants in one year, cut mandatory OSHA recertification time by 67% (saving ~$1,600 versus instructor-led training), and reduced turnover by 7% (saving over $3 million). Ninety-five percent of course completions were elective, signaling strong employee engagement, and the initiative improved both technical and soft skills and customer satisfaction.

Watco Companies

Cris Hatcher

Director of Training and Development