Case Study: VIA Metropolitan Transit achieves a 300% increase in training completions and stronger succession planning with BizLibrary

VIA Metropolitan Transit - Customer Case Study

VIA Metropolitan Transit, San Antonio’s public transit provider founded in 1978, operates a large fleet across a regional multimodal network. Recent organizational growth and new leadership hires shifted a long-standing internal-promotion culture, creating morale challenges and gaps in succession planning and skills development.

HR launched My On-Demand Education (MODE) using the BizLibrary LMS and content library, building department-specific curricula and year-round promotional campaigns to boost engagement and self-directed learning. The initiative drove a more than 300% increase in content completions year-over-year (with employees averaging two courses per LMS login), earned consistently positive feedback for its diverse content, and enabled managers to assign targeted training to address skill gaps and discipline issues.

VIA Metropolitan Transit

Vanessa Chapa

Organizational Training & Development Administrator