Case Study: Tarrant Regional Water District achieves a culture shift, 52% productivity increase and 65% training cost reduction with BizLibrary

Tarrant Regional Water District - Customer Case Study

Tarrant Regional Water District (TRWD), a public water utility serving over 2 million people, faced a long-standing, siloed culture that resisted change. A shift in leadership exposed widespread soft-skill gaps (communication, leadership, difficult conversations), and a prior learning management system failed to gain adoption—leaving training fragmented and largely tracked on paper.

TRWD implemented BizLibrary’s TRWD University as a simple, single‑sign‑on, mobile-accessible training hub. In the first year 89% of completions were voluntary and 67% focused on soft skills; productivity rose 52% with 170 hours saved from reduced off-site training, comparable training costs fell 65% and travel costs 33%, onboarding terminations dropped 64% saving $28,903, and employees even used PMBOK content to earn a PMP—avoiding costly external training.

Tarrant Regional Water District

Victoria Cason

Employee Development Manager