Case Study: Navajo Tribal Utility Authority (NTUA) improves safety training and customer service with BizLibrary

Navajo Tribal Utility Authority Improves Customer Service and Safety Standards

Navajo Tribal Utility Authority (NTUA) needed a better way to manage weekly safety training and strengthen customer service and safety standards across the organization. NTUA wanted a more formal safety training program that could demonstrate improved employee safety competence, along with a robust content library, and turned to BizLibrary and its BizLMS platform for help.

BizLibrary implemented an online learning solution that let NTUA assign weekly safety and customer service topics, upload custom internal content, deliver quizzes, and track completion. As a result, training became more accessible for employees, managers received weekly progress reports, and NTUA was able to monitor content consumption and safety incident trends to measure impact. The company reported improved customer experience, stronger employee development, and better visibility into safety practices.

Navajo Tribal Utility Authority (NTUA)