Case Study: Benchmark Hospitality achieves safe, rapid workforce re-entry and 99.5% staff COVID-19 training completion with BizLibrary

Leveraging Online Learning Tools for Workforce Re-Entry

Benchmark Hospitality, a global company of more than 70 resorts, hotels and private clubs with roughly 8,000 guestrooms and 10,000 employees, faced major disruption when COVID-19 forced widespread property closures, furloughs and remote work for about 95% of staff. Director of Training Calvin Banks was briefly furloughed but then charged with rapidly developing a safe re-entry plan to reopen about 90% of U.S. properties while maintaining safety, service and compliance.

Calvin leveraged the BizLibrary platform to create a customized re-entry program: a 46‑minute COVID-19 training, job‑specific Skilled Training Outlines, a simple acknowledgment quiz, and daily bilingual health assessments tracked with color‑coded wristbands and manager reports. The approach made training accessible and trackable, achieved 99.5% completion by the end of August, generated positive guest feedback on safety and cleanliness, and accelerated digital upskilling across the organization.

Benchmark Hospitality

Calvin Banks

Director of Training and Development