Case Study: Humentum achieves sustained learning retention and improved on-the-job application with BizLibrary's BoosterLearn

Humentum - Customer Case Study

Humentum is a global non-profit that delivers nearly 400 workshops, eLearning courses, and webinars to help international relief and development professionals strengthen finance, compliance, HR, project management, and operational systems. Because each workshop represents a significant investment for learners and their organizations (about $1,000 per attendee), Humentum faced a major challenge: high-quality, well-rated workshops lacked a way to reinforce learning afterward or measure whether participants retained and applied new skills on the job.

To solve this, Humentum partnered with BizLibrary to deploy BoosterLearn, a simple email-based reinforcement tool that sends weekly, scenario-based questions with individualized feedback and application tips. Over 2½ years Humentum sent more than 50,000 boosters to over 5,000 learners—about ten extra touchpoints per participant—improving retention, encouraging on‑the‑job application, and generating data to refine workshops. Participants report increased knowledge, confidence, and better decision-making, and facilitators now use booster responses to identify strengths and gaps in workshop content.

Humentum

Mark Nilles

Director of Learning and Impact