Case Study: Consumers Credit Union achieves higher training satisfaction and reduced training costs with BizLibrary

How Consumers Credit Union is maximizing organizational performance through modern and strategic employee training

Consumers Credit Union, a full-service financial institution headquartered in Kalamazoo, Michigan, serves over 80,000 members through 20 offices and an extensive ATM network. Facing unpredictable member flow and variable employee schedules, the organization needed training that was flexible, engaging, cost-effective, and closely aligned with business goals—particularly for leadership and new manager development.

To solve this, Consumers partnered with BizLibrary to deliver on-demand microlearning, custom curriculums, and progress tracking. The program boosted employee and member satisfaction (Consumers scored 4.22/5 vs. the 2016 industry average of 3.64), cut onboarding costs from $3,000 to $1,000 per hire, halved in-class time for key courses (saving $1,200 per session and $14,400 annually for one class), and better tied training outcomes to business objectives.

Consumers Credit Union

Kristen Davidson

VP of Organizational Development